Return & Refund Policy

Last updated: July 22, 2026

We're a small family business, and we believe in being straight with you — so here is our policy, stated plainly and without fine-print games.

All Sales Are Final

Because Moodivate is an ingestible product, we do not accept returns, and all sales are final once an order has shipped. This keeps every pouch we ship factory-sealed and safe, and it keeps our prices where they are.

If Something Goes Wrong, Talk to Us

If your order arrives damaged, is the wrong item, or tracking shows it lost in transit, contact us within 30 days of the ship date — a quick photo of any damage helps. We're not a faceless corporation; we'll review every situation personally, and where we choose to replace an item or issue a refund, we do so as a courtesy at our sole discretion, not as an obligation. In practice: real problems get made right. That's how we'd want to be treated.

Subscriptions

You can pause, skip, or cancel your subscription at any time from your account portal or by contacting us — no fees, no phone-tree, no hard feelings. Cancellation stops future billing. Orders already billed for the current cycle will still ship and are covered by this policy like any other order. If a renewal bills unexpectedly and the order has not yet shipped, contact us right away and we'll do our best to catch it before it leaves the warehouse.

Promotional Orders

Any courtesy refund on an order placed with a discount code is calculated on the amount actually paid. Free promotional items (for example, the free pouch in a Buy 1 Get 1 order) have no cash value.

How to Reach Us

Email team@drinkmoodivate.com, or call/text Jon & Mike directly at (936) 228-6261. We answer every single one.

Nothing in this policy limits any non-waivable rights you may have under applicable law.